How do you react when you get bad news? Your reactions can range from panic to self-preservation, but there is a way that you can deal with bad news effectively. In fact, when you are able to manage your initial reactions to less-than-ideal situations, you can actually learn how to leverage these unexpected setbacks to your own advantage. Chances are that you will get bad news from time to time — it’s simply part of doing business. It’s what you do with the bad news that can set you apart.
First of all, take the time to separate fact from fiction. Getting bad news may seem devastating, but sitting down, going over the facts and separating your emotions from the situation can help you see how to effectively deal with the challenge at hand. Facts are your friend, but emotions can be misleading. Never let how you feel in the immediate aftermath of getting bad news determine your actions going forward.
Next, it’s helpful to think about what you should do to rectify the problem at hand. In some cases, it may be best to do nothing, and that’s fine. Have the courage to acknowledge when there is nothing to be done, which can free you up to move forward and move on. If it is necessary to do something, think carefully about the ramifications of any actions you take. Initial reactions may not always be the optimal choice. Think about short-term solutions with long-term benefits. What will be best for your business tomorrow and what will be best three months down the road?
At some point, you’re going to receive bad news or experience an unexpected setback. When this happens, you have a choice regarding how you will react and move forward. The words you use and your reactions matter, so choose yours wisely.
By Meagan Kerlin for Vertu Marketing LLC